Pricing Policy

Last updated: June 13, 2024

Welcome to Pancha Paka! Our goal is to provide you with delicious food at fair and transparent prices. This Pricing Policy explains how we set our prices, how you will be charged, and the terms under which prices may change.

1. Price Determination

1.1 Menu Prices

• Restaurant-Set Prices: All prices for food and beverages listed on our website are set by Pancha Paka. Prices reflect the quality of our ingredients and the effort involved in preparing our dishes.
• Currency: All prices are quoted in INR.
• Price Variability: Menu prices may vary based on seasonal availability, special promotions, and cost fluctuations of ingredients.

1.2 Special Offers and Promotions

• Discounts: We may offer discounts on specific items or during special promotions. These will be clearly indicated on our website and are available for a limited time.
• Combo Offers: Certain items may be available as part of combo offers or meal deals, which provide better value than purchasing items separately.

1.3 Seasonal and Event Pricing

• Holiday Menus: Special menus and pricing may apply during holidays or special events. These menus will be available for a limited period and clearly marked on our website.

2. Additional Charges

2.1 Delivery Fees

• Standard Delivery Fee: If we offer delivery services, a delivery fee will be applied to each order based on the delivery location. The fee is clearly displayed at checkout.
• Delivery Surcharges: Additional surcharges may apply for delivery during peak times or to areas beyond our standard delivery radius.

2.2 Surcharges

• Other Surcharges: Any additional surcharges (e.g., for special requests or large orders) will be communicated clearly at the time of ordering.

3. Payment and Billing

3.1 Accepted Payment Methods

• Payment Options: We accept various payment methods, including cash, credit/debit cards, and digital wallets. All payment options are listed on our website.
• Online Payments: For online orders, payment must be made at the time of ordering using the available payment methods.

3.2 Billing Information

• Receipt: You will receive a detailed receipt with a breakdown of all charges, including item prices, service fees, delivery fees, and applicable taxes.
• Billing Accuracy: Please review your receipt carefully. If you notice any discrepancies, contact us immediately for resolution.

4. Price Changes

4.1 Menu Updates

• Price Revisions: We reserve the right to update our menu prices at any time to reflect changes in ingredient costs, market conditions, or other factors.
• Notification: Significant price changes will be communicated on our website and through customer communications as appropriate.

4.2 Special Events

• Event-Specific Pricing: During special events or promotions, temporary pricing adjustments may apply. These prices will be valid only for the duration of the event or promotion.

5. Refunds and Cancellations

5.1 Refund Policy

• Refund Eligibility: Refunds may be granted under specific circumstances, such as order errors or quality issues. For details, refer to our Cancellation and Refund Policy.
• Request Process: To request a refund, please contact us within 24 hours of your purchase with your receipt and details of the issue.

5.2 Order Cancellations

• Cancellation Policy: Orders can be cancelled within a certain time frame specified at the time of ordering. If you need to cancel your order, please refer to our Cancellation and Refund Policy for more information.

6. Contact Us

f you have any questions about this Privacy Policy, You can contact us:

By email: contact@panchapaka.com

By visiting this page on our website: https://panchapaka.com/contact-us/

By phone number: +91 8178508039, +91 8178844990