Cancellation & Refund Policy

Last updated: June 13, 2024

At Pancha Paka, we strive to provide the best food delivery service to our customers. We understand that sometimes you may need to cancel an order or request a refund. This Cancellation and Refund Policy outlines the procedures and conditions under which you can cancel your order and receive a refund.

1. Order Cancellation

1.1 Cancelling Before Order Confirmation

• Time Frame: You may cancel your order at any time before it has been confirmed by the restaurant.
• How to Cancel: You can cancel your order through the Pancha Paka website or by contacting our customer support.
• Refund: If you cancel before order confirmation, you will receive a full refund.

1.2 Cancelling After Order Confirmation

• Time Frame: Once your order has been confirmed by the restaurant, cancellation may not be possible.
• Conditions: Cancellation after order confirmation will only be considered if:

• • The restaurant has not yet started preparing your food.
  • There is a significant delay in delivery time.

• How to Cancel: Contact our customer support immediately to request a cancellation.
• Refund: If the order can be cancelled, you may receive a partial refund, deducting any preparation or handling costs.

2. Refund Policy

2.1 Refund Eligibility

Refunds are granted under the following conditions:

• Incorrect or Missing Items: If your order is incorrect or items are missing, you are eligible for a full or partial refund.
• Poor Quality: If the food received is of poor quality or spoiled, you are eligible for a refund, subject to verification.
• Non-Delivery: If your order is not delivered within the estimated delivery time and you choose to cancel, you are eligible for a full refund.

2.2 How to Request a Refund

• Time Frame: You must request a refund within 24 hours of receiving your order.
• How to Request: Submit a refund request through the Pancha Paka website or contact our customer support with details of the issue.

2.3 Refund Process

• Investigation: We may investigate your claim, which may include contacting the restaurant or requesting photographic evidence.
• Refund Approval: If approved, the refund will be processed to your original payment method.
• Refund Timeline: Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Change of Mind: Refunds are not provided if you simply change your mind or decide you no longer want the order after it has been confirmed.
• Late Delivery: While we strive for timely deliveries, we are not responsible for delays caused by traffic, weather, or other unforeseen circumstances beyond our control.
• Incorrect Delivery Information: Refunds are not provided if the delivery could not be completed due to incorrect or incomplete address information provided by the customer.
• Custom Orders: Custom or special orders may not be eligible for a refund, depending on the restaurant’s policy.

4. Contact Us

f you have any questions about this Privacy Policy, You can contact us:

By email: contact@panchapaka.com

By visiting this page on our website: https://panchapaka.com/contact-us/

By phone number: +91 8178508039, +91 8178844990